Joint Value Model | Dermalogica Customer Experience Workspace

Step 1

Tell me about your support operation.

Four inputs. Live output.

Monthly Support Contacts

Total support conversations in a typical month.

Estimated Routine Questions

What percentage follow repeatable workflows like order status, returns, subscriptions, product recommendations or FAQs?

Average Handle Time

Average time an agent spends resolving a customer inquiry.

After Hours Contacts Optional

Approximately how many conversations occur outside live support coverage?

Step 2

Operational outputs update as you type.

Potential AI Conversations

Enter contacts

Monthly Contacts x Routine %

Estimated Agent Hours Returned

Add handle time

Potential AI Conversations x Handle Time / 60

Equivalent Team Capacity

Add handle time

Agent Hours Returned / 160

24/7 Coverage Opportunity

Optional

Potential AI Conversations x After Hours %

Step 3

Opportunity summary.

Operational Opportunity

Enter support volume to size the workflow.

AI Readiness

Waiting on routine question mix.

Primary Value

Improve support efficiency.

Reduce repetitive work while allowing specialists to focus on higher-value customer interactions.

Next Step

Validate with real operational data.

Use internal support metrics during a workshop to build a full commercial business case.

Advanced Business Case

This section is intentionally collapsed during an introductory discovery meeting. Use it later for financial return analysis, cost assumptions, commerce opportunity, conversion assumptions, pricing inputs, platform cost, implementation cost, revenue expansion and business-case formulas.